|Returns & Refunds
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Items purchased from bellaroy are eligible for a full refund if returned within 30 days of purchase.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
HOW TO SEND IN YOUR RETURN/EXCHANGE
All orders ship with a FREE prepaid return mailing label. To ship an item back to bellaroy please:
Pack your item(s) and affix the prepaid mailing label to the top of the package.
If you are including items from multiple orders please write down the order numbers on a sheet of paper and include them in the package.
For exchanges, we recommend you reserve your exchange item online via your purchase history or contact customer service.
Mail your package using one of the following methods:
Drop your package at a USPS location (determined by your return label) without waiting in line. The label is prepaid and requires nothing else on your end. Visit the USPS site to find the closest location.
Alternatively, you can leave the package off at a location that has a daily USPS pick-up.
You can trace your return using that tracking number on USPS.com.
We will send you an email when your return package is delivered back to our warehouse. Please note, it take us 1-2 business days to processed. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refund will be 1-7 working days back to your paypal account which you paid..
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